Bridging the gap in European healthcare accessibility through coordinated medical transportation
Non-Emergency Medical Transportation = planned transport to healthcare when patients cannot use regular public transport.
Developed in the USA, primarily funded through Medicaid to ensure healthcare access for vulnerable populations.
Coordinated via dispatch center, mobile apps, or healthcare provider systems for seamless scheduling.
Flexible pricing: per ride, per kilometer, or flat fee arrangements based on patient needs.
| Element | NEMT (USA) | Ordinační TAXI (CZ) |
|---|---|---|
| Type | Non-emergency, planned | Non-emergency, planned |
| Coordination | Call center / app | AI dispatch, PBX, CRM |
| Funding | Insurers (Medicaid) | Municipalities, charities, companies, self-payers |
| Carriers | Contracted NEMT providers | Licensed taxi operators |
European insurance covers treatment, not the logistics of accessing it. Transport remains outside the reimbursement framework.
Healthcare and local government divisions create gaps. Neither health insurers nor municipalities fully address transport needs.
Dense urban networks suppress demand, but rural and peripheral regions face growing accessibility challenges.
Unlike Medicaid's integrated approach, Europe separates health and social services, leaving transport "between sectors".
Europe ensures universal access to treatment but not to getting there. This creates lower preventive care attendance, higher no-show rates, unnecessary acute interventions, and ultimately higher system costs. Ordinační TAXI fills this critical gap.
Specialized coordination of non-emergency rides with comprehensive IT integration and local partnerships.
Intermediary providing coordination, technology infrastructure, reporting, and quality assurance.
Licensed taxi operators ensuring compliance with transport regulations and service standards.
Healthcare practices, patients, social services, and municipalities accessing coordinated transport.
End-to-end orchestration from booking to reporting with measurable KPIs at every stage.
Road Transport – Defines taxi services (§21) and intermediaries (§21c). OT operates as a licensed technology platform.
Health Services – Clarifies that OT is not a healthcare facility; no medical procedures are provided during transport.
Social Services – Enables transport assistance for persons with reduced self-sufficiency as an ancillary service.
Municipalities – Grants authority to provide public interest services including transport support and subsidies.
The legal framework enables fully compliant commercial and community-based transport coordination without requiring a medical license. OT combines transport, social, and municipal legislation for comprehensive service delivery.
No. Ordinační TAXI is an intermediation platform for taxi services to healthcare appointments. No medical procedures are provided during transport.
The licensed taxi carrier is responsible for safe transport. OT ensures correct coordination, communication, and quality oversight.
Yes, escort services can be provided as social assistance according to local agreements and regulatory frameworks.
Multiple funding sources: credit accounts, municipal/regional contributions, CSR programs, or self-pay. Pilot projects with health insurers are in development.
Full GDPR compliance with data processing agreements, audit trails, and secure handling of all personal health information.
For a demo, pilot project in your municipality, or partnership inquiry:
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