NEMT.cz connects healthcare providers, municipalities and care organisations with licensed local carriers. We coordinate the booking, the right ride category, arrival, return trip and exceptions.
We coordinate non-emergency rides. Transport is provided by licensed local partners.
We work with the organisations that carry responsibility for the patient's journey — and with the carriers that actually drive it.
Clinics, outpatient centres and hospital departments whose schedule depends on the patient arriving.
Towns, regions, senior homes and home-care providers that arrange transport for residents and clients.
Licensed taxi, assisted-transport and medical-transport companies looking for planned, predictable work.
Operators who want to run patient ride coordination on their own market under their own brand.
Employers and individual patients are a possible future use case, not a market we currently sell to.
Booking a car is the easy part. The work that decides whether the patient actually reaches the appointment happens around it.
The ride is planned backwards from the time the patient has to be at the clinic, not from the moment somebody books.
Every request is classified A to D, so a patient who needs a ramp never gets a standard car.
We are not tied to one fleet. For each ride we choose a carrier that is licensed for what the patient needs.
Each launched city has a primary scheduled partner and a backup carrier, so a cancellation does not end the journey.
The return leg stays open as "patient ready" and is dispatched when the visit actually ends.
Reminders and confirmations go to the patient or family in their language, not only to the ordering organisation.
Anything unusual is escalated to a person. Automation never drives an exception on its own.
Every request keeps a record of what was ordered, confirmed and delivered, as a basis for invoicing and review.
The patient's condition decides which carrier is allowed to drive the ride. We classify every request with the ordering organisation.
Categories C and D are not available everywhere — we always confirm them for the specific location and date. In an emergency call 112, not us.
The provider, municipality or patient sends a ride request by phone or e-mail.
We establish the ride category and what the patient needs on the way.
We book a licensed carrier that can serve that category and confirm the time.
We watch pick-up, arrival and the return leg, and a person handles exceptions.
The ordering organisation receives a ride record and the basis for invoicing.
NEMT.cz does not own vehicles and is not an ambulance service. We sit between the organisation that needs the ride and the carriers licensed to drive it.
We publish what is actually running. A country marked as planned means we are looking for partners there — no rides are coordinated yet.
Home market. Individual rides are coordinated case by case across the country; scheduled operation starts with pilot clinics, municipalities and care organisations. Categories C and D are confirmed per location and date.
Seeking pilot partners: healthcare providers, municipalities and licensed carriers. No rides are coordinated here yet.
Seeking licensed carrier partners. No rides are coordinated here yet.
Seeking licensed carrier partners, including operators of statutory Krankenfahrten. No rides are coordinated here yet.
We are looking for licensed local operators who want planned patient rides with clear requirements.
Taxi companies, assisted-transport operators, wheelchair-accessible (WAV) fleets and licensed medical transport providers.
Your transport licence, insurance, vehicle equipment for the categories you serve, and driver training where assistance is offered.
Rides arrive with a required arrival time and ride category. You confirm or decline; a confirmed ride is expected to be served or handed back early enough for a backup.
Only what the ride needs: pick-up and destination, time, ride category, agreed assistance and a contact for the passenger. No diagnoses.
Today through e-mail and the coordination desk. A partner portal and API integration are set up individually as part of onboarding.
If you want to run patient ride coordination on your own market, we supply the workflow and the software behind it.
Live means the feature runs today as it is. Set up individually means we deliver it as part of the deployment — the scope and the interfaces are agreed with each partner, so it is not a self-service feature yet.
Requests are accepted and handled in Czech and English; German and Polish are handled with translation support.
Anything the automation cannot resolve is handed to a coordinator.
Pick-up, arrival and return legs are tracked and confirmed to the ordering organisation.
Ride records are exported as the basis for invoicing.
Series of repeating appointments booked as one standing order.
REST endpoints and webhooks for carriers and ordering systems.
Tamper-evident record of who ordered, changed or cancelled a ride.
Self-service SLA and volume reports for partners and payers.
Booking a ride directly from an appointment in the provider's system.
Data minimisation is part of the design: a ride request carries pick-up, destination, time, ride category and agreed assistance. We do not ask for diagnoses and do not pass them to carriers. The service is designed for GDPR-conscious operation in the EU.
In an emergency call 112.
Whether you need rides for your patients or you drive them, the conversation starts the same way.
Requests are accepted by phone and e-mail.
Your first contact may be answered by an AI assistant. It always identifies itself and hands over to a human when needed.
A person answers the phone on working days from 9:00 to 16:00 (CET). E-mail is accepted at any time and answered during working hours.